Privacy policy

Effective Date: May 2026

At Etch&Co, LLC (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, or communicate with us.

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Shipping and billing address
Payment information
Order and customization details
Information submitted through contact forms or customer support inquiries

How We Use Your Information

We use phone numbers collected through our contact forms and SMS opt-ins to send order updates, shipping notifications, customer support responses, and other informational SMS communications.

SMS Privacy Policy

For SMS registration, Etch&Co, LLC collects consumer information including name, email address, phone number, shipping information, order details, and SMS consent records.

How Information Is Used: To provide order updates, customization confirmations, shipping notifications, and customer support communications.

Data Sharing: Any data sharing is limited to service providers that support our business operations and messaging services.

Mobile Data Protection: Mobile information, including phone numbers and SMS consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

No Sale of Data: Etch&Co, LLC does not sell, share, rent, or transfer consumer personal data, including SMS consent data and phone numbers, to external organizations.

Security: We maintain administrative, technical, and physical safeguards to protect personal information.

Opt-Out: Reply STOP or UNSUBSCRIBE.

Help: Reply HELP.

Contact Information: For questions about this SMS program or your privacy rights, contact Etch&Co, LLC at etchandcosc@gmail.com, (803) 266-6005, or through our contact page at https://etchandcosc.myshopify.com/pages/contact.

SMS Messaging Privacy Disclosure

At Etch&Co, we use your phone number to send SMS updates. We do not share, sell, rent, transfer, or disclose your personal information, including SMS opt-in data and consent records, with third parties or affiliates for marketing or promotional purposes. Mobile information, phone numbers, and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. Any data sharing is limited to service providers that support message delivery and our business operations. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of your information. You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message. Reply HELP for assistance.

SMS Terms and Conditions

Message Types: Informational and customer care messages, including order updates, customization confirmations, shipping notifications, and customer support communications.

Message Frequency: Varies.

Message and Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP or CANCEL.

Help: Reply HELP or contact etchandcosc@gmail.com or (803) 266-6005.

Consent to receive SMS messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Data Sharing

Mobile information, phone numbers, and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Any data sharing is limited to service providers that support our business operations, including website hosting, payment processing, order fulfillment, and SMS delivery services. These providers may only use information necessary to perform services on our behalf and may not use it for their own marketing purposes.

Etch&Co, LLC does not sell, share, rent, or transfer consumer data, including SMS registration data and consent records, to external organizations under any circumstances, even with user consent, except where required by law.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

Third-Party Services

We use trusted third-party service providers, including Shopify and SMS delivery providers, to support business operations. These providers may access information only as necessary to perform services on our behalf and are prohibited from using the information for their own marketing purposes.

Advertising & Analytics

We may use analytics and advertising tools, including Shopify, Meta/Facebook, Instagram, and similar services, to understand how visitors interact with our website, improve our store, measure ad performance, and show relevant content or advertisements. These tools may use cookies, pixels, or similar technologies to collect information about browsing activity, device information, and interactions with our store.

Our website may use cookies or similar technologies to improve website functionality and user experience. You can manage cookie preferences through your browser settings and may adjust certain Facebook advertising preferences through your Facebook account settings.

Contact Us

If you have questions about this Privacy Policy or our SMS messaging program, please contact us:

Etch&Co, LLC
Ridgeway, South Carolina, United States

Email: etchandcosc@gmail.com
Phone: (803) 266-6005